Refund policy

Returns

Something not quite right? Here's how it works.

You've got 7 days from delivery to let us know you'd like to return something, and 14 days total to get it back to us.

For your return to go through, the item needs to be:

• unworn, unwashed, as it arrived
• tags still attached
• in its original packaging

We don't accept returns on caps, sale items, or gift cards.

Before sending anything back, email us at aera.outdoor@gmail.com — we'll get back to you with next steps and the right return address. Packages sent without reaching out first won't be accepted.

We don't cover return shipping — those costs are on you and won't be refunded. We're also not responsible for return shipping charges or packages lost in transit, so we'd recommend shipping with tracking.

Once we've got it, expect your refund within 10 business days.

Exchanges

Want a different size? Email us first at aera.outdoor@gmail.com — if we've got it in stock, we'll sort out an exchange directly, no need to place a new order. If we don't have your size, we'll process a return instead.

Something wrong with your order?

Check everything as soon as it arrives. If there's an issue, email us right away at aera.outdoor@gmail.com — we're a small team, so the sooner we know, the faster we can fix it.